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Home Theater - Structured Wiring/Networks - Security
Audio/Video - Telecomm - Automation/Lighting Control |
Process
- Customer requirements
We typically provide an initial consultation in your home or place of business at no charge to you. Here, we discuss your needs, wants and desires. These are captured as customer requirements.
- Site assessment
We then survey and assess the home or business to collect data on existing systems, installation options, current infrastructure and special opportunities/issues.
- Feedback on options and recommendations
Based on the results of 1 and 2 above, as well as the available technologies, we propose several options and a recommendation which is deemed to have the best benefit/cost ratio.
- Detailed design/equipment selection
Based on the general design from step 3, we develop a detailed plan including specific equipment selection. The design is validated, equipment is ordered, and delivery tracking is invoked.
- Cabling and infrastructure installation
While the major equipment items are on order, we accomplish the bulk of the necessary cabling and support work. This can include routing cables through walls, installing outlet plates, installing power drops, etc. Network and video cables are tested and validated at this stage.
- Equipment installation
We install all major equipment items . We set aside all packaging materials and take care to prevent any cosmetic blemishes. We route patch cables to eqipment and check to see that devices work.
- Checkout and calibration
We test for proper equipment functionality and integration, and we calibrate systems as necessary.
- Optimization and customization
Here, we explore any opportunity for further system customization or optimization. This often involves customizing the functionality of the system to suit the customer's unique situation.
- Training and customer checkout
Whether it is a custom home theater remote or an enterprise computer network, customer training is essential to achieve proper operation and maximum benefit.
- Support
CyberNet Solutions provides free 90 day support of the system after installation. Typically, any further customization is performed and bugs are ironed out of the custom functionality after the customer has had some experience with the product or system. Support after 90 days is available on a contract or a per call basis.
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